Jabra Engage 40 Headphone
ENGAGE 40 HEADPHONE
ENGAGE 40 HEADPHONE
New levels of customer satisfaction
Technology for life’s new rhythm
FUNCTION
INNOVATIVE MAZE-SHAPED COMFORT PATTERN
The innovatively designed maze-shaped pattern inside our earcups relieves ear pressure, helping you stay relaxed and focused on your customer.
INLINE CONTROL UNIT
The programmable buttons of the control unit let you answer, mute or adjust the volume, simplifying your calls and providing maximum control.
LIGHTWEIGHT AND COMFORTABLE
An ultra-lightweight design and unique maze-patterned ear cushions relieve pressure and provide outstanding comfort from the first call to the last.
INTELLIGENT MICROPHONES
A powerful 2-microphone system provides incredible background noise-cancellation and speech-to-text functionality.
BUILT-IN BUSYLIGHT
A built-in busylight glows red when you’re on a call, showing those around you that you’re not to be disturbed.
ANGLED EAR CUSHIONS
Cleverly designed with flexible earcups to provide a more secure, adaptive fit than other headsets.
INFORMATION
SOFTWARE & APPS
Compatible software and/or apps : Engage+, Jabra Direct, Jabra Xpress
PRODUCT TYPE
Headphone
PRODUCTION
Made in Denmark
BRAND
Jabra
MICROPHONE TYPE
2 x MEMS
CONNECTIVITY
-USB-A -USB-C
USB CABLE LENGTH
1.6m | 2.4m | 5.2ft | 7.8ft
FIT & COMFORT
Form factor : On-ear headband
WARRANTY
3 years
DOWNLOADS
↓ Data Sheet
↓ Technical Sheet
OPERATING TEMPERATURE
-10°C to 55°C | 14°F to 131°F
NOISE-ISOLATING FIT
Yes
STORAGE TEMPERATURE
-5°C to 55°C | 23°F to 131°F
SPEAKER SIZE
20mm
LED FEATURES AND FUNCTIONS
- Busylight
- Incoming call
- Microsoft Teams notifications
CONTROL UNIT (SKU DEPENDENT)
-LED behavior : Busylight, incoming/active call, mute/hold call, Microsoft Teams notifications (SKU dependent), programmable (via SDK)
-Materials used : Silicon rubber, PC & PC/ABS plastic, TPE, PP
MAIN UNIT DIMENSIONS - MONO
- Width : 167 mm (6.57in)
- Height : 54 mm (2.13in)
- Depth : 160 mm (6.3in)
PACKAGING DIMENSIONS
- Width : 185 mm (7.28in)
- Height : 129 mm (9.8in)
- Depth : 50 mm (1.97in)
MATERIAL USED
- PP
- TPE
- Leatherette
- silicon rubber
- stainless steel
- PC & PC/ABS plastic
WEIGHT
- Weight (stereo) w. in-line link : 144g (5.1oz)
- Headset Weight (stereo variant) : 63g (2.2oz)
- Weight (mono) w. in-line link : 127g (4.5oz)
- Headset Weight (mono variant) : 45g ( 1.6oz)
CERTIFICATIONS AND COMPLIANCE
- Cisco
- Unify
- Zoom
- Google Meet
- Amazon Chime
- Microsoft Teams (SKU specific)
AUDIO
- Noise reduction on calls : Yes
- Speaker max input power : 30 mW
- Microphone sensitivity : -38dBV/Pa
- Microphone bandwidth : 100Hz - 14000Hz
- Speaker bandwidth (speak mode) : 100Hz - 14000Hz
- Speaker bandwidth (music mode) : 50Hz - 20000Hz
- User hearing protection : Jabra SafeTone™ 2.0, PeakStop 105, EU Noise at Work, G616, OSHA
USE
-How To Start : Plug the Jabra Engage 40 into either a USB-A or USB-C port on your computer (depending on the USB variant of the headset). Position the microphone near your mouth.
-How To Use The Control Unit :
1. Mute/Hold 2. Volume Up 3. Volume Down 4. Customizable for platform integrations 5. Busylight (Re-programmable) 6. Teams notifications/Call handling
FEATURES
![Jabra Engage 40 Headphone](http://{"type":"application/jidipi-edit","data":"<figure class=\\"jdp-reset jdp-image-figure\\" data-ce-tag=\\"image-figure\\"><div class=\\"jdp-mask\\" data-ce-tag=\\"mask\\"><img src=\\"https://upload.jidipi.com/posts/d00088271/engage-40-17-Kxc.png\\" data-image-id=\\"64a39c68dae33ec097449f8c\\" srcSet=\\"https://upload.jidipi.com/fit-in/420x0/posts/d00088271/engage-40-17-Kxc.png 420w, https://upload.jidipi.com/fit-in/700x0/posts/d00088271/engage-40-17-Kxc.png 700w, https://upload.jidipi.com/fit-in/900x0/posts/d00088271/engage-40-17-Kxc.png 900w\\" data-image-name=\\"Engage 40-17.png\\" width=\\"700\\" height=\\"700\\" loading=\\"lazy\\" class=\\"jdp-image jdp-reset\\"/></div></figure>"})
INTRODUCING ENGAGE 40
Sounds like satisfaction
-With Engage 40, calls have more clarity, and customers enjoy an all-around better experience, thanks to our innovative Engage+ software. Make interactions more meaningful and effective, with real-time call insights. -This headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better headset to help you make every customer your most satisfied customer yet.
ENGAGE+
On the ball
-A software system that can analyse conversations as they happen? Meet the Engage 40 with innovative Engage+ software, the future of contact centre headsets. -Live, on-screen pop-ups give instant feedback, so you can improve your customer’s call experience as it’s happening. -Engage+ delivers live guidance on factors affecting your customer’s call experience, including background noise, silence and interruptions. 1 -Onboarding, coaching and retaining staff becomes a breeze, with meaningful data at your fingertips, giving insights that make your job easier and sweeter.
INTEGRATIONS WITH LEADING PLATFORMS
See the full picture
-Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, cross-talk and silence during calls, enabling you to pinpoint and address specific issues. -Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.
AUDIO QUALITY
Easy listening
-With advanced speakers and innovative noise-isolating earcups that fit perfectly, you’ll never miss an important detail during a call (or have to ask anyone to speak up or repeat the same information 47 times…) -With Engage 40’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically ensure that incoming calls are crisp and clear - just another clever feature bringing calm efficiency to every conversation.
![Jabra Engage 40 Headphone](http://{"type":"application/jidipi-edit","data":"<figure class=\\"jdp-reset jdp-image-figure\\" data-ce-tag=\\"image-figure\\"><div class=\\"jdp-mask\\" data-ce-tag=\\"mask\\"><img src=\\"https://upload.jidipi.com/posts/d00088271/5-l2S.png\\" data-image-id=\\"64a39cbd71f09f69c3d01920\\" srcSet=\\"https://upload.jidipi.com/fit-in/420x0/posts/d00088271/5-l2S.png 420w, https://upload.jidipi.com/fit-in/700x0/posts/d00088271/5-l2S.png 700w, https://upload.jidipi.com/fit-in/900x0/posts/d00088271/5-l2S.png 900w\\" data-image-name=\\"5.png\\" width=\\"499\\" height=\\"483\\" loading=\\"lazy\\" class=\\"jdp-image jdp-reset\\"/></div></figure>"})
INLINE CONTROL UNIT
Crush the conversation
-With Engage 40, all the power is at your fingertips. Answer, mute and control the volume of your calls with just a few simple taps. Handling calls has never been this simple. -The customisable buttons of the control unit can be integrated with your contact centre and Unified Communications (UC) platforms, including Amazon Connect and Genesys, for efficiency where it matters. Hop between platform screens and control the volume with programmable buttons for speedy call handling.
MICROPHONE QUALITY
Double the mic, double the satisfaction
-Sound quality can make or break a call. We equipped Engage 40 with not one, but two microphones: One to help you defeat background noise once and for all and the other to keep your voice razor-sharp, enabling accurate speech-to-text capability.
-Combined with intuitive Engage+ software, our innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.
HEARING PROTECTION
Kind on the ears
That's the philosophy behind the revolutionary professional-grade hearing protection built into the Engage 40. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.
We’ve included loads of groundbreaking hearing protecting technologies, including:
-IntelliTone 2.0™, which keeps average noise exposure at a safe level -PeakStop™ 105 dB, which prevents sudden loud noises -BalancedVoice™, which processes the incoming sound for clearer calls -Speech level normalisation, which keeps incoming calls at your preferred volume -Intelligent acoustic shock protection, which proactively removes or reduces potentially harmful sounds
COMFORT
A comfortable agent is a happy agent
An uncomfortable agent makes for an awkward call, so we've designed Engage 40 to be so comfortable that you’ll barely know it’s there. Weighing in at as little as 1.5oz, or 45g*, it’s super lightweight, with angled cushions for the most comfortable fit.
We’ve also popped an innovative maze-shaped pattern on the earcups of every headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the ear, helping you stay relaxed and focused on the needs of your customer.
DURABILITY
Built for “oops”
Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre headset can be tough. So we built Engage 40 to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting headset yet.
It’s easy to make bold claims, but we’re so confident that Engage 40 will stand the test of time and the cruel conditions a headset suffers, we’ve added a three-year warranty for all headsets. Lightweight, ultra-comfortable and built to last, this headset has it all.
WORKS WITH LEADING PLATFORMS
Friends with everyone
-Connecting with your customers is a walk in the park with Engage 40. The headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX and NICE CXone, when used with the control unit accessory. 2 -With a UC variant certified for Google Meet, Works With Chromebook3 and Zoom and another variant for Microsoft Teams, you can enjoy seamless and stress-free customer interactions across the board. Stay close. Stay in control. Stay connected.
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BALANCEDVOICE™
Your new personal assistant
-Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long-shift. -Engage 40 uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue, and focus on your customer - it’s all taken care of. -But we would say that, so we tested this unique technology with users like you. They agreed that it makes higher-pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears*.